Frequently Asked Questions

SHIPPING

How can I track my order?

If you already have the tracking number, please track it through https://www.17track.net
If you don't have the tracking number, please contact service@zitahli.com and get the tracking number.

Do you ship internationally?
Yes, we offer international shipping with delivery time and cost varying based on your location. Please check the details during checkout. 🌍📦
What is the delivery time?

All orders will be processed within 2 business days.

Standard shipping usually takes 5-10 business days after processing

Priority Shipping usually takes 1- 4business days after processing, excluding holidays.

All delivery time are estimated by carriers, depending on delivery address. Zitahli will not be responsible for late delivery and return the cost.

How to return?

We have a 30-day return policy. Please make sure the product is unused and in its original packaging, and then contact our customer service team at service@zitahli.com for return instructions.

ORDER

What payment methods do you accept?

We are pleased to accept a variety of payment methods, including AMEX, Mastercard, Visa, JCB, and PayPal. 😀 We are constantly updating and adding more payment options in the future. Keep an eye out for more convenient ways to pay!

How can I change my address?

Please contact service@zitahli.com and our customer support team will help you. If your order has not been shipped, we may be able to change the address for you.

How do I cancel my order?

Please contact service@zitahli.com and our customer support team will help you out as soon as possible.

Product

What types of products do you offer?

We understand how important it is to have the right travel items. 😊 That's why we offer a diverse selection of travel essentials, like men's wallets, bags, luggage, and other everyday carry (EDC) items. You can explore our full range at zitahli.com ✈️🌍

Are there any ongoing promotions or discounts?

We frequently have promotions and discounts. Please visit our website or follow us on social media to stay updated on our latest offers.

How should I care for my Zitahli products?

Our Zitahli products do not require special maintenance. We use top-grade materials and meticulous craftsmanship to ensure the best quality and user experience. As long as you avoid intentional damage, your Zitahli product will remain a reliable companion on your travels. If you encounter any specific care issues, please feel free to contact our customer service at service@zitahli.com. Thank you for your support!

Do you offer customization or personalization for your products?

Currently, our original designer wallets offer text/pattern personalization services. We understand that wallets are one of the most personal and valuable items for daily carry, and we want our users to express their unique personalities and status through them. If you are interested in personalized wallet customization, please visit our original designer wallet series at https://www.zitahli.com/pages/engrave-your-style for purchase.